Managed Operations
Your IT just works. We handle the rest.
Typical timeline: Ongoing 3 Deliverables
Request OperationsWho it's for
- Companies without an internal IT department
- Teams wanting to focus on core business
- Firms needing to minimize downtime
- Organizations that don't want to leave security to chance
What you get
- Stable systems and fast response to issues
- Security updates always installed promptly
- Transparent costs instead of overtime chaos
- One contact who knows your environment
What we do
- 24/7 Monitoring of critical services
- Patch Management (OS & 3rd Party)
- Backup monitoring and regular tests
- Endpoint Protection Management
- User Support (Level 2/3)
Deliverables
- Monthly Status Report (Performance & Security)
- Access to Ticket and Monitoring System
- Quarterly Review Meeting
Tools & Stack
- RMM (Remote Monitoring & Management)
- Ticket System (Jira Service Management)
- Documentation Platform
- Endpoint Protection (EDR)
Example outcomes (illustrative)
Based on typical project scenarios.
Architecture Firm, 25 seats
Before: Server outage only noticed on Monday
After: Monitoring alerts immediately, fixed on Sunday
Result: Team can work instantly on Monday.
Trading Company
Before: Patches sporadic, security holes open
After: Automatic patching every week
Result: Security level consistently high.
Process
1
Onboarding
Install agents, create docs.
1-2 weeks2
Run
Ongoing monitoring and maintenance.
Ongoing3
Optimize
Regular improvements.
QuarterlyFAQ
Do you replace our internal IT?
We can complement or replace. We often handle 'boring' ops so internal IT can focus on projects.
How fast do you respond?
Depends on SLA. Critical usually < 1 hour. Standard requests < 4 hours.
Do you have access to our data?
Technically administrative yes, but we don't look at files. Confidentiality is guaranteed (NDA/DPA).
We work transparently. You can see what we do and how your systems are doing in our portal at any time.