Planned service concept - not currently available
Managed Operations
Your IT just works. We handle the rest.
Typical timeline: Ongoing3 Deliverables
What you get
- Stable systems and fast response to issues
- Security updates always installed promptly
- Transparent costs instead of overtime chaos
- One contact who knows your environment
Who it's for
- Companies without an internal IT department
- Teams wanting to focus on core business
- Firms needing to minimize downtime
- Organizations that don't want to leave security to chance
What you get
- Stable systems and fast response to issues
- Security updates always installed promptly
- Transparent costs instead of overtime chaos
- One contact who knows your environment
What we do
- Monitoring concept for critical services
- Patch Management (OS & 3rd Party)
- Backup monitoring and regular tests
- Endpoint Protection Management
- User Support (Level 2/3)
Deliverables
- Monthly Status Report (Performance & Security)
- Access to Ticket and Monitoring System
- Quarterly Review Meeting
Tools & Stack
RMM (Remote Monitoring & Management)Ticket System (Jira Service Management)Documentation PlatformEndpoint Protection (EDR)
Example outcomes (illustrative)
Based on typical project scenarios.
Architecture Firm, 25 seats
Before: Server outage only noticed on Monday
After: Monitoring alerts immediately, fixed on Sunday
Result: Team can work instantly on Monday.
Trading Company
Before: Patches sporadic, security holes open
After: Automatic patching every week
Result: Security level consistently high.
Process
1
Onboarding
Install agents, create docs.
1-2 weeks2
Run
Ongoing monitoring and maintenance.
Ongoing3
Optimize
Regular improvements.
QuarterlyFAQ
Do you replace our internal IT?
We can complement or replace. We often handle 'boring' ops so internal IT can focus on projects.
What response times are planned?
Response and service hours are not yet defined and would only be specified in a later binding offer.
How would data access be handled?
A future offer would define roles, logging, confidentiality, and data-processing terms before any access occurs.
We work transparently. You can see what we do and how your systems are doing in our portal at any time.